From SPAIN about THAILAND / The PHILIPPINES

“3 years ago I was leading a study involving countries such as Thailand or Philippines. Every time I was talking with the Associates and requesting them something they would answer yes, no problem, but then I found that they were struggling to have it completed by the agreed date and in several occasions they were not delivering as committed. I understood that for them it’s difficult to say “no”, so after understanding that, instead of asking them “Can you do that by X day?” I was asking: “by when can you have this done?” (and then discuss where needed)”